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Healthcare Assistant

NHS AfC: Band 3

Main area
Nursing Development
NHS AfC: Band 3
Fixed term: 6 months
Full time - 37.5 hours per week
Job ref
671 London Road
£20,330 - £21,777 per annum plus HCAS
Salary period
25/01/2022 23:59

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

We are passionate about caring for our service users, their family and friends and the wellbeing of our colleagues.  From 1st April 2022, it will be a requirement for everyone joining South West London and St Georges in a CQC regulated patient facing role to be fully vaccinated against COVID-19 or to hold a qualifying exemption.  Applicants are further advised that it is a condition of employment that evidence of their vaccination status is provided, as part of the pre-employment checks.

Job overview

Healthcare Assistant, Band 3 

Full-time 37.5 hrs weekly



 The post holder will support and assist the care co-ordinator to deliver intensive treatment and care to people in their own homes, supporting their well being and avoiding admission to hospital. The post holder will be expected to work shifts, including weekends and bank holidays.

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to becoming an associate nurse. In addition, we offer ongoing training and development whilst in and specific to the post. 

Main duties of the job

  • The post holder will visit people in their own homes, be responsible for their own time management, work autonomously, support the care co-ordinator to deliver the plan of care, monitor medication compliance and encourage same, continually assess for improvement or relapse of condition and feedback to the qualified staff on a daily basis and take part in the Multi Disciplinary team discussions.
  • The post holder will need to be able to work competently and confidently without direct supervision. They will need to have had experience of working with older people. They will need excellent interpersonal and communication skills to facilitate the forming of therapeutic relationships. They will need good observation skills and an ability to act calmly in emergencies and also be able to demonstrate common sense. They will need to be adaptable and flexible.
  • This post requires the post holder to work flexibly across the week as the service is open 365 days a year and the post requires shift working.

Working for our organisation

  • Sutton Older Peoples Intensive community support team is a sub team of the Sutton Older Peoples Services and based at Cheam Resource Centre, London Road, North Cheam. The team is configured of qualified and unqualified staff. The larger team is Multi Disciplinary and comprises of Consultants, junior doctors, Occupational Therapists, Nurses and Psychologists.
  • We are based on the London Road in North Cheam with good transport links to Morden ( London Underground) and to Worcester Park ( Trains to Central London). There are a variety of shops and restaurants in the vicinity.

Detailed job description and main responsibilities

  • To provide practical and emotional support as described within the care plan
  • To provide the link between the care coordinator and the service user
  • To develop a rapport with the service user that facilitates communication
  • To identify changes in the service user’s presentation, mental state and level of functioning and to report back to the qualified staff in a timely and appropriate way
  • To work closely with the rest of the team and the care coordinator

To maintain adequate and contemporary records as required

Person specification

Education and Qualification

Essential criteria
  • Care Certificate
  • English and Mathematics basic qualifications (eg GCSE at grade C or above) or equivalent
Desirable criteria
  • Level 2/3 Health and Social care qualification / working towards qualification

Experience and Knowledge

Essential criteria
  • At least one year as a Healthcare Support Worker, or equivalent level of experience.
London Healthy workplaceTrust IDHappy to Talk Flexible WorkingNo smoking policyPositive about disabled peopleHSJ Best places to workMindful employer.  Being positive about mental health.Age positiveCare quality commission - GoodDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Wendy Tattersall
Job title
Team Manager
Email address