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Recovery Support Worker

NHS AfC: Band 4

Main area
Wandsworth Memory Assessment
NHS AfC: Band 4
Full time - 37.5 hours per week
Job ref
£22,549 - £24,882 per annum plus HCAS
Salary period
25/01/2022 23:59

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

We are passionate about caring for our service users, their family and friends and the wellbeing of our colleagues.  From 1st April 2022, it will be a requirement for everyone joining South West London and St Georges in a CQC regulated patient facing role to be fully vaccinated against COVID-19 or to hold a qualifying exemption.  Applicants are further advised that it is a condition of employment that evidence of their vaccination status is provided, as part of the pre-employment checks.

Job overview

Recovery Support Worker (Band 4) Wandsworth Memory Assesment Service

A fantastic and exciting opportunity has arisen for a band 4 recovery support worker. The RSW will support the team to facilitate group sessions, care-plan directly with patients, liaise with family/carers, liaise with third sector organisations, and carry out audits. This role requires someone with drive, energy and a commitment to high performance standards and the delivery of patient centred care

Main duties of the job

The post holder will ideally have experience working with older adults and have a passion for improving outcomes for older adults experiencing memory problems. You will need to have excellent communication skills, be pro-active and able to work autonomously.  You will have experience facilitating groups, and working with family and carers. You will have excellent documentation skills and have an understanding of audits.

In this role you will work to:

  1. Build trusting and collaborative relationships with service users
  2. Understand what is important to the service user in their life
  3. Help and support the service user to develop and set goals with what is important to them
  4. Help them to feel hopeful about the things that are important to them
  5. Provide support  and  advice  with  being  involved  in  their  community  –  for  example housing, employment, education, welfare benefits, social life and peer networks
  6. Help service users to feel in control of their life including self-management tools and techniques




Working for our organisation

Agile and flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 9am to 5pm, giving you the very best of good work life balance. The role requires working from the team base three days a week and working remotely two days a week, subject to service need.

About Us:

The Wandsworth Memory Assessment Service, part of the Wandsworth Older People’s Services, is a well-established team, providing timely assessment, diagnosis and treatment for people with memory problems. The Wandsworth MAS works closely with the Dementia Clinical Nurse Specialists, the Community Behaviour and Communication Support Services, GPs, social services and other agencies.

About our locations:

Tooting (Wandsworth)

Our Trust headquarters is located within the impressive grounds of Springfield University Hospital in Tooting and we also operate in nearly 100 other locations throughout the UK.  This is easily accessible via the Northern Line (Tooting Bec Station) and via private transport.  The Trust provides subsidised parking fares for all our substantive staff.  Our main site is located immediately next to Tooting High Street where staff can easily access a range of shops, cafés and restaurants.

Detailed job description and main responsibilities


Under appropriate supervision from a qualified clinician:

  1. To assist in the formulation and implementation and monitoring of recovery care plans involving:
    • The identification of what is important to the service user in their life
    • Supporting the service user to develop and set goals with what is important to them
    • Helping them to feel hopeful about the things that are important to them
    • Providing support and advice with being involved in their community – for example housing, employment, education, welfare benefits, social life and peer networks
    • Helping service users to feel in control of their life including self-management skills, tools and techniques


  1. To promote shared decision making with the service user to establish action plans to progress achievement of personal goals
  2. To consistently apply the principles of shared agenda setting goal-setting, action planning and action plan review to promote service user confidence and
  3. To assist in the provision of low intensity psychological interventions to support service users in achieving personal goals to resolve concerns with anxiety and low mood
  4. To attend and contribute to multi-disciplinary meetings in the planning, implementation and review of service user care This may include liaison with General Practioners, Housing, Carers Centre and Local Authorities.
  5. To provide an effective link between those parties involved in the implementation of all elements of the service user’s care plan
  6. To maintain an up-to-date knowledge of local community resources that can support service users in achieving their personal recovery
  7. In agreement with service users and reflecting the agreed care plan, actively include family members and carers in the assessment, planning, treatment and review process with clients, where


Training and Development

  • To complete the Recovery Support Worker training provided by the
  • To commit to ongoing development, including demonstrating competence in core areas within the first year of
  • To undertake mandatory and statutory training as required by Trust
  • To contribute and  commit  to undertaking an annual Performance  Appraisal  and Development Review (PADR).
  • To undertake personal development as identified in the Personal Development Plan (PDP).
  • To receive regular supervision from a qualified Care
  • To attend and participate in multi-disciplinary supervision meetings held for clients on caseload as
  • To participate in peer supervision and reflective practice

Person specification

Training & Qualifications

Essential criteria
  • Education to GCSE level or equivalent (with minimum of 5 A-E qualifications which must include Maths and English)
  • Achieved NVQ Level 3 Health and Social Care or equivalent plus post qualifications or further study/training to diploma level or NVQ level 4 in Mental Health and/or WLMHT Assistant Practitioner Course
  • Equivalent level of experience
  • Evidence of consistent pattern of learning from Education, training and experience.
  • Care Certificate (to be completed within 6 months of starting the role).
Desirable criteria
  • Ability to demonstrate competency in specific clinical skills relating to role.
  • Computer qualifications or experience/skills.


Essential criteria
  • Experience of mental health services or demonstrable interest in mental health either paid or voluntary.
  • To be knowledgeable /understanding about the factors that cause/impact on mental health problems and associated interventions.
  • Experience of developing relationships with a wide variety of people and organisations.
  • Proven ability to recognise and manage risk.
  • Ability to work on own initiative without direct supervision, understanding where clinical input is needed.
Desirable criteria
  • Personal experience of mental health problems and use of Mental Health Services
  • Experience of working as a Recovery Support (STR) Worker
  • Previous experience of working in Health or Social Care settings in paid or voluntary position.
  • Demonstrate knowledge/understanding of: Awareness of the Mental Health Act and its use in practice
  • equivalent Health or Social Care legislation appropriate to service area

Knowledge & Skills

Essential criteria
  • Able to demonstrate an acceptable level of oral & written, literacy and numeracy.
  • Good level computer literacy.
  • Evidence of interpersonal skills and an ability to form therapeutic relationships with service users and carers.
  • Knowledge of our business and how it supports patient care
  • Sensitive understanding of diversity issues and an ability to promote anti-discriminatory practice/equal opportunities.
Desirable criteria
  • Basic First aid Basic health and safety awareness
  • Moving and handling awareness
  • Awareness of local services
  • Knowledge of benefits/employment systems
  • Understanding of NHS Recovery Approach
London Healthy workplaceTrust IDHappy to Talk Flexible WorkingNo smoking policyPositive about disabled peopleHSJ Best places to workMindful employer.  Being positive about mental health.Age positiveCare quality commission - GoodDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Katharine Willoughby
Job title
Team Manager
Email address