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DTOC Flow Manager

NHS AfC: Band 7

Main area
NHS AfC: Band 7
Fixed term: 6 months
Full time - 37.5 hours per week
Job ref
Springfield University Hospital
£47,154 - £52,936 per annum inc
Salary period
27/01/2022 23:59

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

We are passionate about caring for our service users, their family and friends and the wellbeing of our colleagues.  From 1st April 2022, it will be a requirement for everyone joining South West London and St Georges in a CQC regulated patient facing role to be fully vaccinated against COVID-19 or to hold a qualifying exemption.  Applicants are further advised that it is a condition of employment that evidence of their vaccination status is provided, as part of the pre-employment checks.

Job overview

This exciting and pivotal fixed-term or secondment project support role is funded for 6 months, full-time. You will be working as part of the Acute and Urgent Care Service Improvement Team, under the Lead for in-patient flow.

Career progression pathways and development opportunities

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties.

Main duties of the job

The post holder will focus on discovering, analysing and documenting the processes that SWLSTG and its partner organisations use related to the flow of patients; both out of the wards, and then within Adult Social Care, the South London Partnership and our Local Authority’s Housing Teams. This information will then be used to support the prevention of admissions; facilitate timely and effective discharges; improve follow-up processes in the community post discharge for our service users; and consolidate the flow of communication and information between the Trust and our partners and stakeholders.

It is envisaged that the future ways of working will be agile working, with 2 days in the office and 3 days working from home (subject to change and service demand).

Agile and flexible working:

As one of the few Trusts in London we are proud to offer flexible and agile working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. 

Working for our organisation

About our locations:

Tooting (Wandsworth)

Our Trust headquarters is located within the impressive grounds of Springfield University Hospital in Tooting and we also operate in nearly 100 other locations throughout the UK.  This is easily accessible via the Northern Line (Tooting Bec Station) and via private transport.  The Trust provides subsidised parking fares for all our substantive staff.  Our main site is located immediately next to Tooting High Street where staff can easily access a range of shops, cafés and restaurants.

You will be expected to work at the sites of our Hospital wards in Tooting, Tolworth and Roehampton, and in associated office spaces within the Trust. You will visit the offices and workplaces of our stakeholder partners across our 5 Boroughs. There will be the opportunity for agile working through Microsoft TEAMS, but this role is not suitable for someone who cannot travel and meet people face-to-face in the community, as this is essential in this role for establishing relationships and clear communication.

Detailed job description and main responsibilities

This exciting and pivotal fixed-term role will focus on discovering, analysing and documenting the processes that SWLSTG and its partner organisations use related to the flow of patients; both out of the wards, and then within Adult Social Care and Local Authority Housing Teams.

There will be an emphasis on collaborating with the Service Improvement Lead to use this information to facilitate timely and effective discharges, and improve follow-up processes in the community.

Person specification


Essential criteria
  • • Professional qualification appropriate to mental health or social care
  • • Evidence of Post Registration qualifications in Management / leadership skills and CPD
Desirable criteria
  • • Management qualification
  • • Evidence of Post Registration qualifications in Service Improvement techniques, such as LEAN or PRINCE2 Foundation Level
  • • Educated to degree level or equivalent


Essential criteria
  • • Demonstrable experience of health or social care management
  • • Experience of managing resources
  • • Post-qualifying experience of 5 years or more in adult mental health settings
Desirable criteria
  • • Project management experience
  • • Experience in change management
  • • Experience of working in community and in-patient mental health settings
London Healthy workplaceTrust IDHappy to Talk Flexible WorkingNo smoking policyPositive about disabled peopleHSJ Best places to workMindful employer.  Being positive about mental health.Age positiveCare quality commission - GoodDisability confident committedStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Documents to download

Apply online now

Further details / informal visits contact

Helen Grocott
Job title
Service Improvement Lead - Inpatient flow
Email address